Question 1

What Is a Fund Password and How Do You Reset It?

Accepted Answer

A fund password is an extra layer of security required to sell or transfer your assets. Even if your phone is compromised, your assets can't be accessed without this password. Don't share it with anyone or save it on your device. You can change it from the Security page, or create a support ticket if you forget it.

Question 2

What Is Identity Verification and Why Is It Required?

Accepted Answer

Identity verification is a legal requirement for all users. It protects your assets and helps prevent illegal activities like fraud and money laundering.

Question 3

How Do You Deposit and Withdraw Turkish Lira?

Accepted Answer

To deposit Turkish Lira, go to Deposit > TRY Deposit, choose your bank, copy the IBAN details, and send a transfer from your banking app. To withdraw Turkish Lira, go to Withdraw > TRY Withdraw, enter the amount, and send it to your saved IBAN.

Question 4

What Is the Waiting Period?

Accepted Answer

Under the MASAK Travel Rule, a 48- or 72-hour waiting period applies after buy/sell and deposit transactions. Your first transaction on Gate TR has a 72-hour waiting period, and every buy/sell and deposit after that has a 48-hour waiting period. This period applies only to the balance used in the transaction, not your entire balance.

Question 5

What Is the Withdrawal Limit?

Accepted Answer

Under MASAK rules, the daily withdrawal limit for stablecoins is 3,000 USD, and the monthly limit is 50,000 USD. There are no such limits for Turkish Lira or other crypto assets.

Question 6

What Is a Support Ticket and How Do You Create One?

Accepted Answer

A support ticket is the fastest way to reach our customer service team. You can create one from the Help Center page. You can also send an email describing your issue to destek@gate.com.tr from the email address registered on Gate TR. The number in the automatic reply you receive is your ticket number.


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