United Airlines announced on November 10 it will block artificial intelligence assistants from accessing its systems to book flights, citing concerns over customer data exposure and unauthorized purchases. The airline also stated that AI automation may violate U.S. Federal Aviation Administration and Department of Transportation disclosure requirements, such as verifying checked luggage contents. CEO Scott Kirby stated: "Frankly, I don't want to create another middleman." AI agents can still display United's flight options and prices but cannot complete transactions directly on the airline's website. Other major U.S. carriers are taking varied approaches: Southwest Airlines allows AI booking through a ChatGPT plugin, Delta Airlines permits it for verified users on non-sensitive transactions, and American Airlines allows certain AI agents to purchase tickets through designated partners.
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