According to The Rundown's interview with SAP CTO Philipp Herzig, SAP is launching Joule Work, a conversational AI agent that transforms how employees use business software by replacing traditional screen navigation with natural language intent. The company has already deployed Joule Work to over 60,000 SAP employees internally. The platform uses Knowledge Graph to map business data relationships and Company Memory to capture decision rationale, helping AI agents avoid "fluent-but-wrong" answers in enterprise contexts. Separately, SAP committed more than €1 billion to tabular AI development over four years, including its SAP-RPT models acquired through Prior Labs, focusing on financial applications like payment delay prediction and cash flow forecasting. Herzig is scheduled to deliver the SAP TechEd keynote on Oct. 27.

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